Frequently Asked Questions

A Dog Bag Station is an outdoor dispenser that gives dog walkers an easy way to take a bag before they enter a park, estate, sports ground or other managed space. Each station holds up to 300 bags and dispenses them one at a time to help reduce waste.

Tell us about your organisation and site through the trade enquiry form. Include your sector, the type of site, your estimated number of stations and expected annual bag use. Our team can then help with specification, pricing and a suitable deployment plan.

Submit the trade registration form with your contact, organisation and delivery details. When the account is ready, we send a secure activation email so you can create your password. The activation link is time-limited; if it has expired or you cannot find it, contact us and we can help.

Yes. A named trade user can be invited to the organisation account. Trade users sign in with their own email address, while orders, stations, invoices and resources remain grouped under the organisation. Ask an administrator to add or reactivate a user.

Use the “Forgot password?” link on the customer portal login page and enter the email address used for your account. We will send a time-limited reset link. Named administrators use the separate admin login recovery link. For security, an expired or already-used link cannot be reused.

A 2,500-bag case is a useful planning unit. As a starting estimate, the portal suggests around 500 bags per active station per year, but actual use varies with footfall, site layout and local demand. Use the bag quantity calculator or contact us for help with a larger deployment.

Unlock the dispenser with the universal triangular key, remove the empty header block, drop in a fresh refill block and re-lock the station. A refill normally takes around 30 seconds. Installation and refill guidance is available in the customer and trade resource library.

The bags are made from a corn-starch and compostable polymer blend, including plant-derived PLA. They are certified to EN 13432 and ASTM D6400 compostability standards and are designed for industrial composting. See the certification documents in the resource library.

Yes. The online refill price applies to 1–3 cases, 4–9 cases receive 5% off, and 10 or more cases receive 10% off. For stations, custom colours, staged deliveries or larger programmes, send a trade enquiry for a tailored quote.

You can pay by card through secure Stripe Checkout, or submit a purchase order from the cart. The PO option asks for your organisation, PO number, contact email and delivery details; a finance email can be added for an invoice copy. Invoice terms are subject to approval.

Refill orders are dispatched on the next working day. UK delivery is free on orders over £150 ex VAT; sample packs have a separate £3.99 delivery charge. Stations are delivered within 10 working days after sign-off or artwork approval and arrive pre-assembled with mounting hardware.

Sign in to the customer portal and open Orders. You can view order status and line items, reorder a previous order, and download a VAT invoice once the order is paid, dispatched or complete. Invoices use the billing details saved for your organisation.

The primary customer can update the organisation profile, phone, website, billing address and delivery address from Account Details. Named trade users can update their own display name, while organisation details remain controlled at account level.

The public Station Finder shows active stations that have a valid map location. Where a deployment includes public QR reporting, a dog walker can scan the station QR code to report that it needs attention; the alert is then logged for the managing team. Use Contact Us if you need to report a problem directly.

The public Resources page explains the available document categories, including procurement, specification, installation, certification, artwork, sustainability and PSPO guidance. Sign in to the customer or trade portal to access the downloadable files for your organisation.

For a bulk order, custom station programme or sector-specific pricing, use the Trade enquiry form. For an existing order or general question, use Contact Us and include your organisation, order number or station reference where relevant. Email us at info@dogbagstations.co.uk.